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Refund Policy

General Policy

Subject to these terms, we offer refunds on the purchase of goods but not on the provision of services. Our returns period lasts for 14 days after you receive any item. If 14 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund.

To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Where items have been made or personalised for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.
If you need to return an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.
When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.

Safari and Destination Travel
Refund Polices

We understand that climbing Kilimanjaro and going on a Tanzania wildlife safari can be a once-in-a-lifetime adventure for many people. However, compared to other vacations, these activities can also require a significant investment, including airfare, tour costs, accommodation, and travel insurance, which makes them more expensive than most other popular vacation destinations.

This is why the cancelation and refund issues are important to many people – there is always the possibility that something may come up and the tour may need to be canceled or urgently postponed.

Why full refunds are not always possible?

Many often ask why a full refund is impossible most of the time.  After all, the tour hasn’t happened yet, so what’s the problem with just giving the money back? We’d love to do that for each and every customer whose travel plans have changed last minute and who is no longer able to join our thrilling Kilimanjaro or safari adventure. It is always hard for our team to say “no” to everyone we guided through the planning process and whose joy we expected to share here in Tanzania.

However, it is not just Golden Trips Tanzania as a tour operator that is behind your trip. There are many organizations whose contribution is essential for the tour to happen. We pay them long before you arrive in Tanzania. Some of them are:

Hotels, lodges, and local airlines

At the moment, . We are very accommodating for any reservations within a tour program made in Camping Safari and, in certain cases, may provide a 100% refund. Yet, most of our tour adventures feature a stay in partner lodges that are not under Golden Trips’ direct control. They have their own cancelation terms, and if a trip is canceled, we can seldom get a full refund.

The same applies to the local airlines, which provide inland air flight services for our customers between Tanzania mainland, the islands, and some of the remote national parks.

Tanzania National Parks Authority

Mt Kilimanjaro or safari parks all require the tour companies to pay entry fees on behalf of the clients. To avoid unnecessary delays in the departures of our customers’ trips, we are doing that 2-3 days prior to the scheduled beginning of your tour. Once paid, these fees are non-refundable.

Local food and other suppliers

Each trip to Kilimanjaro, Meru, or other mountains requires fresh food supplies (most of which, such as meat, vegetables and fruit, are perishable), fuel, medication, bottled water, and other expendables, which are not produced or owned by Golden Trips. We buy and pay for them ahead of your trip.

Finally, we have  staff working for us, many of whom worked hard to make your tour happen. A manager spent hours helping to plan the trip, reservation agents (all of who are based in Tanzania) emailed and called the hotels, Kilimanjaro expedition assistants checked and prepared the gear, and the supply teams went to the local farms to procure supplies, and so on.

Sustainable community development is one of the key pillars on which we built Golden Trips, and we can never compromise the job security of our Tanzanian teammates. The livelihoods of many families in the region depend on tourism, and we have always strived to make Golden Trips a safe haven for everyone on board. One may expect much uncertainty in the job market of East Africa, but not at Golden Trips Tanzania.

Keeping all these expenses and the welfare of our team in mind, Golden Trips Tanzania has to be very careful with the refunds and follow our Terms and Conditions

Nevertheless, we try to be flexible and helpful

Here at Golden Trips Tanzania, we do everything we can to make our trips risk-free for our customers. The terms outlined below are the standard ones, applicable to most situations. However, together with our partnered hotels and lodges, we always consider the particular details of each and every case. In some of the most extreme situations (death, serious illness, war or natural calamity in the departure country and alike), Golden Trips Tanzania always tries to provide a 100% refund.

Also, when one informs us about a tour cancelation, we immediately contact our partners and inform them of the situation. Having worked with Golden Trips for many years, most of them are willing to reciprocate and waive cancelation penalties in extreme cases.

When a request for a refund is submitted, we evaluate it and make a decision within 72 hours or less.

Cancelation fees

The amount of refund that we will be able to provide you with depends on the date when we receive your cancelation request.

As of today, our cancelation and refund policy is as follows:

  • 100 USD per person deposit is non-refundable regardless of the date of cancelation, though transferable to any other dates. This deposit is charged for confirming a tour whether on Kilimanjaro expeditions or Tanzania Safari adventures.

To our premium Kilimanjaro packages and safari adventures of any category, the following cancelation and refund policy applies:

  • 10% cancelation fee if canceled more than 60 days before the tour starts;
  • 15% cancelation fee if canceled 50-58 days before the tour start;
  • 30% cancelation fee if canceled 30-49 days before the tour start;
  • 40% cancelation fee if canceled 10-29 days before the tour start;
  • 50% cancellation fee if canceled 7- 9 days before the tour starts.
  • No refund if canceled 0-6 days before the tour starts.

Please note: should the penalty fees charged by lodges and airlines exceed the percentages stated above, the non-refundable amount is to be increased accordingly. Bank commissions to be paid for the return of the funds to your account shall be deducted from the refund amount.

Lifetime deposits

Instead of canceling the tour altogether, one should consider that Golden Trips Tanzania allows indefinite holds on your deposit, and you will be able to use it for any trip with us in the future. However, keep in mind that our prices may be increased in the future (for example, if the park authorities decide to raise the park fees, or the costs of essential trip supplies grow), and you will have to pay the difference at the time of your trip.

Should you decide to reschedule your safari tour instead of canceling it altogether, the lodges and airlines under your booking are more likely to provide a no-penalty deferral or reduce the cancelation charges. If a no-penalty deferral is allowed, we will make every effort to reschedule your whole tour to new dates without changes. However, the decision about a no-penalty deferral is at the sole discretion of the lodges and airlines under the booking, as they are allowed to charge penalties regardless of the circumstances of the cancelation.

Also, keep in mind that canceling your safari tour on short notice in mid-December – mid-March, or early July – mid-October (“peak seasons”) is much more likely to entail a full cancelation penalty of the accommodation and/or local air travel costs. It does not mean that the whole price of the tour will be forfeited, but, as these costs make up a substantial part of the total trip cost, the charges can be as high as 50-80% of the trip cost. We will transfer the remainder to your balance.

Travel insurance is a good thing to have

For all possible contingencies, we highly recommend obtaining insurance with coverage sufficient for your tour cancelation. Should anything unforeseen occur, like illness or flight cancelation, you can claim financial losses from your insurance company. We, in our turn, will provide the necessary proof of all the expenses you incurred.

Terms and Conditions

Terms and Conditions

Welcome to Berngo Safaris, LLC!

These terms and conditions outline the rules and regulations for the use of Berngo Safaris, LLC's Website, located at https://www.berngosafaris.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Berngo Safaris, LLC if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Berngo Safaris, LLC, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Berngo Safaris, LLC and/or its licensors own the intellectual property rights for all material on Berngo Safaris, LLC. All intellectual property rights are reserved. You may access this from Berngo Safaris, LLC for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Copy or republish material from Berngo Safaris, LLC
  • Sell, rent, or sub-license material from Berngo Safaris, LLC
  • Reproduce, duplicate or copy material from Berngo Safaris, LLC
  • Redistribute content from Berngo Safaris, LLC

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Berngo Safaris, LLC does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Berngo Safaris, LLC, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Berngo Safaris, LLC shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Berngo Safaris, LLC reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Berngo Safaris, LLC a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law, and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Berngo Safaris, LLC; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Berngo Safaris, LLC. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Berngo Safaris, LLC's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

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